Refund on 06 Months Payments

owennhtowennht Posts: 118

Dear Ensage Admin,

I cancelled my subscription back in April because I quit playing Dota.

However, I got my subscription charged until end of October 2020 (which is about 06 months).

Can you please help me to refund those 06 months subscriptions? I set the payment to auto-renew on one month period, I'm not sure why it auto charged me until 31st of October 2020!

Thank you for your help.



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